Create and Find Tickets the Easy Way! [Customer Support]

April 30, 2015 Andrea Carta

Did you know you can create new support tickets and view existing ones directly from the app? With the June 3rd 10.6 release, you just sign in to the app, access the new Help Panel in the upper right, and click Case Central.

First sign in to your school’s app. Then in the upper right corner, you’ll notice a question mark. Click the question mark to open the new Help Panel.

Case Central

Want to submit a new ticket?

At the top of Case Central, select “Submit a Ticket”.

case_central_submit

Then, fill in the “Subject” and “Description”, attach any helpful screenshots and/or files, and click “Submit”. The ticket is submitted directly to Blackbaud K-12 Support!
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Looking for an existing ticket?
When you first log into Case Central via the app, you will be presented with your tickets. For quick access, you can always click “My Tickets” in the upper right, next to your name.

In the “My Activities” screen, view tickets that are Open, Solved, or Awaiting your reply.

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Want to respond to or update an existing ticket?
Click directly on the ticket’s Subject line, scroll to the bottom of the page, and add your reply along with any helpful files, and click “Add reply”.

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