TrustRadius has recognized Blackbaud's education management solutions with a 2021 Best of Customer Support Award. This award highlights companies that have gone above and beyond to provide their customers with outstanding customer service in the 2020 year.
“These awards are based entirely on feedback from Blackbaud’s customers,” said Megan Headley, VP of Research at TrustRadius.“Reviewers highlight the wide range of support resources Blackbaud provides, including a knowledge base and support staff that work with customers to resolve issues as quickly, thoroughly, and professionally as possible.”
To win the Best Customer Support Award, each nominated organization had to receive 10 TrustRadius reviews in the past year that featured specific mention of their product’s customer support. Winners also had to rank in the top three positions of their category in terms of what percentage of positive responses they earned this year. Additional vetting via textual review analysis was also performed by the TrustRadius research team.
A Verified User Review:
“I am always greeted by a helpful costumer service rep any time I have a question or issue. They are also willing to help talk me through the process, so that I can hopefully handle the issue on my own the next time it comes up. Also any resource articles they share with me are very helpful to fall back on if the issue does arise again.” Jennifer DeSpirito | Director of Admissions | Education Management Company
Check out more reviews and ratings on TrustRadius, and learn more about Blackbaud's education management solutions: