Tip Sheets

Receive Enrollment Contracts on Time

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800.443.9441 | solutions@blackbaud.com | www.blackbaud.com August 2019 1 TIP SHEET Five Tips to Receive Enrollment Contracts On Time BY REBECCA DELANEY, Freelance Writer Every independent school business office knows that it's a challenge to get enrollment contracts signed and returned in a timely manner. And that's probably putting it lightly. That said, there are ways to aid the process, and following these five tips can help make contract collection smooth and stress-free for your school. 1 Let families know the contract is coming. Email families at least a month before sending the contract to make them aware that it's coming. Even though they expect to have a contract, no one likes to be blindsided with a hefty legal document. Let them know that it will arrive electronically to the email address you have on file, and if they need to log into your school's website to complete it, provide info on how they can reset their password in case they're forgotten. Most importantly, highlight the contract due date so families can mark their calendar. Communicate this date early and often! 2 Explain important details to avoid surprises. In the pre-contract email, explicitly explain the requirements families will need to review before signing the contract. Giving them time to prepare makes it more likely they will return the contract on time. For example, sometimes grandparents pay for their grandchild's tuition, so the parents may need to contact them. Or, in divorced families, they need to ensure the right parent is receiving the email and has the necessary information. Let families know what will be expected when they sign to avoid surprises. Inform them about the deposit, and if there's a fee for paying it with a credit card, include that information. Also, alert them to decisions they may need to make in the contract. For example, will they have the option to purchase tuition or laptop insurance? If students with tuition outstanding for the current year won't receive a new contract before the balance is paid, make sure these families know. They may have forgotten and will be expecting next year's contract in their inbox.

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