Blackbaud Customer Success
At Blackbaud we're committed to helping schools spend more
time on the important job of educating and molding their students
to be the world's next generation of leaders. We want you to
succeed. It's that simple. That's why we formed a dedicated
team focused on helping you achieve your desired outcomes and
maximize the value of your investment. Your designated customer
success manager* will be your advisor and advocate during every
aspect of your Blackbaud experience.
Through ongoing engagement, live webinars, and email communications,
our team will guide you along the way to reach your goals. This includes:
• Assistance with technology adoption once you are live
on your Blackbaud solution
• Performance assessment based on your usage data
and success metrics
• Proactive outreach and guidance on how to optimize the use
of your technology
• Thought leadership to help you stay up-to-date on industry trends
• Product updates and roadmap reviews so you can plan for the future
With an exclusive focus on the social good community for over 30 years, our team
knows firsthand what it takes to succeed and how to tackle some of your biggest
challenges. We have built a Customer Success program that is designed for your
needs. When you have the right technology coupled with our award-winning
training, support, thought leadership, data intelligence, and commitment to customer
success, we're confident you'll be in a great position to further your mission.
Learn More
Key Benefits of
Customer Success
• Strategic advice from a
team of industry experts
with deep product knowledge
and an obsession with
customer success
• Access to the latest industry
insight, best practices, and
thought leadership
• Single point of contact
to help navigate your
journey with Blackbaud
"It is great to know that we have someone to help us better understand our investment and use
the software the best way possible."
— Sharon Winfrey, Director of Technology, Old Trail School
* Disclaimer: While all customers will receive some level of Customer Success, not all customers will qualify for a designated customer success manager.
May 2017 800.443.9441 solutions@blackbaud.com arts.blackbaud.com/services
